We want you to be confident in your subscription. That's why every new Zoni TV plan comes with a 7-day money-back guarantee. This policy explains how it works and how to request a refund.

7-day money-back guarantee

If you are a new subscriber and you are not satisfied with the service, you may request a full refund within 7 days of your purchase. We will refund the amount you paid for your plan, no complicated conditions. This guarantee applies to your first subscription with us. It is our own commitment and does not affect any rights you have under applicable law.

How to request a refund

Message the Zoni TV team on WhatsApp or use our contact page within the 7-day window and let us know you would like a refund. Please include the name and payment detail you used so we can locate your order. We aim to confirm every request within one business day.

How refunds are issued

Approved refunds are returned using your original payment method whenever possible. Processing times can vary depending on your bank or payment provider.

After the 7-day window

Because subscriptions provide immediate, ongoing access to a digital service, we are generally unable to offer refunds after the 7-day guarantee period, except where required by applicable law. If you experience a technical problem, contact us first — most issues are resolved quickly over WhatsApp.

Exceptions

Refunds may not apply where an account has breached our Terms & Conditions (for example, credential sharing or resale). Renewals of an existing subscription are not covered by the new-subscriber 7-day guarantee.

Questions

If anything here is unclear, ask us before you buy — we would rather set the right expectation up front. See also our Disclaimer.