FAQ

Everything you're wondering

Straight answers on trials, devices, payments, and setup. If yours isn't here, WhatsApp us — a real person replies in minutes.

Can we try it free first, and is there a guarantee?

Yes, both. Start a free trial on WhatsApp — no credit card needed — and let everyone in the house try it: the news in the morning, the kids' shows after school, the channels from home in the evening. Every plan then has a 7-day money-back guarantee: if Zoni TV isn't right for your family in the first week, you get your money back.

How many TVs can watch at the same time?

Your plan covers one to four screens watching at once. You can install the app on every TV, tablet and cellphone in the house and switch between them. A family where the grandparents watch news while the kids watch cartoons usually needs two or three screens. Tell us on WhatsApp how your household watches and we'll recommend the plan that fits.

What internet speed do we need?

About 10 Mbps per screen for HD and 25 Mbps for 4K. Most cable and fiber plans from Xfinity, Spectrum, AT&T or Verizon Fios cover a busy household easily. If one TV sits far from the router, a wired Ethernet connection or a simple mesh point in that room keeps the picture steady when everyone is watching at once.

Are channels from our home country included?

Yes — that's what Zoni TV is for. The lineup carries international channels in Spanish, Arabic, Hindi, Punjabi, Urdu, Portuguese, Tagalog, French and many more languages, next to US news, kids' channels and live sports. Channel lineups can change, so tell us on WhatsApp which channels you can't live without and we'll check them before you pay.

Is it easy enough for grandparents and kids?

Yes. We send your login by WhatsApp or email and walk you through the install on each device — smart TV, Firestick, Android box, Apple TV, iPhone or tablet. We can set up favorites lists so each person finds their own channels quickly. Most homes are watching in about 10 minutes, and we stay in the chat until every TV works.

Which devices does it work on?

Most screens you already have: Samsung and LG smart TVs, Amazon Firestick and Fire TV, Android TV and Android boxes, Apple TV, iPhone and iPad, Android phones and tablets, MAG boxes, and Windows or Mac computers. Not sure about yours? Send us the model on WhatsApp and we'll confirm it works before you pay.

How does the free trial work?

Message us on WhatsApp and we'll set up a trial login on your device the same day, with no payment details. Check the channels your family actually watches — including the ones from home — on your own TV. If it works for everyone, we switch you to a full plan right in the chat.

How can we pay?

We offer several payment options and will explain the ones available when you're ready — just ask on WhatsApp, in English, Spanish, French or Arabic. There's no auto-billing: your plan never renews or charges you without your say-so.

How fast is activation after we pay?

Usually minutes. Once payment is confirmed we send your login by WhatsApp or email and stay with you until the first channel plays on each TV. Most activations are done 10 to 15 minutes after payment — no installer, no equipment to rent, no waiting on the cable company.

Still have a question?

Skip the guesswork — reach us and get an answer from a real person, usually within minutes.